What Can We Learn About Handling Conflict From the Head of Customer Service for PayPal and Venmo?

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In this episode of Pediatrics Now, host Holly Wayment engages in a conversation with Matthew Anderson, Vice President of Customer Service at PayPal and Venmo. Together, they explore the transformative lessons that pediatric practitioners can learn from customer service practices in the corporate world. Discover how fostering professionalism and empathy among medical teams enhances patient relationships, and learn practical strategies for addressing sensitive topics such as financial discussions with grace. Anderson shares valuable insights on improving customer service in pediatrics, underscoring the power of incremental changes, relationship building, and transparent communication. Tune in for a thought-provoking discussion on creating a more patient-centered and harmonious pediatric practice.